A5: Change and ambiguity
Use when: Leading through a reorg, a new direction, or an unclear future.
The questions
- What do we know for sure, what is changing, and what is still unknown?
- What outcome are we trying to achieve with this change, and how will we know it's working?
- What risks or unintended consequences worry you most?
- What would help you move forward right now: context, clearer priorities, training, or decision-making authority?
- What feedback loop will we use to learn fast and adjust (check-ins, metrics, retrospectives)?
Research basis
Peshkam 2026; Edmondson 1999; Watkins 2013
Get the full field guide
The complete PDF covers 24 situations, 153 questions, and the four listening moves (reflect, summarize, validate, clarify). Download The Questions Leaders Ask field guide.
Workshop
Want your leaders practicing these out loud, with their team in the room? See how Kestryl Edge workshops work.