B3: Coaching and transformation
Use when: Someone brings you a problem and you want them to own the answer.
The questions
- What's on your mind?
- And what else?
- What's the real challenge here for you?
- What do you want?
- How can I help?
- If you're saying yes to this, what are you saying no to?
- What was most useful for you?
- What would you try if you knew you couldn't fail?
- What does a first small step look like in the next 48 hours?
Field note
Questions 1 to 7 are the seven-question framework from The Coaching Habit. "And what else?" is the one most leaders skip.
Research basis
Bungay Stanier 2016; Schein 2013
Get the full field guide
The complete PDF covers 24 situations, 153 questions, and the four listening moves (reflect, summarize, validate, clarify). Download The Questions Leaders Ask field guide.
Workshop
Want your leaders practicing these out loud, with their team in the room? See how Kestryl Edge workshops work.