C7: Culture and value misalignment
Use when: Someone sees behavior that conflicts with your stated values.
The questions
- Which company value or norm feels at risk in this situation, and what specifically makes you say that?
- What outcome are you hoping for: correction, transparency, learning, or escalation?
- What risks do you see in speaking up, and what support would make it safer?
- What options would align with our values while still meeting the business need?
- What would you like me to do next, and what documentation or channels should we use?
Research basis
Gallo 2015; Gentile 2010; Edmondson 1999; PON Staff 2025
Get the full field guide
The complete PDF covers 24 situations, 153 questions, and the four listening moves (reflect, summarize, validate, clarify). Download The Questions Leaders Ask field guide.
Workshop
Want your leaders practicing these out loud, with their team in the room? See how Kestryl Edge workshops work.