B4: Setting expectations with a low performer

Use when: Performance has slipped and you need a clear, fair reset.

What does "meeting expectations" look like in this role over the next 2 to 4 weeks, in specific, observable terms?
When you look at the expectations, what feels hardest to execute consistently, and why?
In recent situation, I observed behavior or result. What was your intent, and what got in the way?
What support would make the biggest difference right now: clearer priorities, skill-building, tools, time, or faster feedback?
What improvement plan can we both commit to (actions, dates, measures), and how will we review progress and adjust?

CIPD 2026a; CIPD 2026b; Fernandez 2024; Gentry 2025; Segal 2016

The complete PDF covers 24 situations, 153 questions, and the four listening moves (reflect, summarize, validate, clarify). Download The Questions Leaders Ask field guide.

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